FAQ

Fill in the application form here and you’ll get our initial offer in a minute. The more precise the data you submit regarding your income, existing financial obligations and the property you’re offering as collateral, the more precise our initial offer will be. One of our loan specialists will get in touch with you if more information or additional documents are needed in order for them to make you a final offer.
To transfer a loan over from another bank, fill in the application form and mark ‘refinancing’ as the objective. (This is what transferring a loan is otherwise known as.) Don’t enter the loan you’re transferring as an obligation. Indicate the security on the loan you’re transferring as the collateral. One of our loan specialists will make you an offer, after which you should apply to your existing bank to repay the loan. The loan specialist will take care of the rest and take you step by step through the rest of the process.
As a rule, the home being built or purchased is accepted as collateral for the loan in question, but other residential property belonging to the borrower can also be used. We accept real estate belonging to adult children, parents and grandparents as well. Moreover, you can make use of a EIS (former KredEx) guarantee to reduce the amount of self-financing required for your loan. These additional options will be outlined to you by our loan specialist if it emerges in analysing your application that the property is insufficient as collateral for the loan.
If you’re marked in the loan contract as the only borrower, you can change your repayment date in the Internet bank yourself on the proviso that you’re not in debt. To do this, select ‘Loans and Leasing’ under ‘My Bank’, click on your contract and choose a new repayment date from the options available. If there’s more than one borrower, send us a message via the Internet bank or a digitally signed message in free form. In it, indicate your contract number, the ID codes of the borrowers and the repayment date you want to change to (anything from the 1st to the 20th of the month).
Yes, either in part or in full. To do so, submit a signed application or Internet bank message to this effect, indicating your contract number, the amount being repaid and the date of repayment. If there isn’t enough money in your account to cover the amount on the date in question, your application will be annulled. In accordance with the law, the bank has the right to charge a fee for the early repayment of a loan, as set out in its price list.
You can. Send us a message via the Internet bank or submit a digitally signed application in free form. Indicate the number of your loan contract, the borrower’s ID code and how long you need the grace period to be. Be sure to state, in detail, why you need the grace period. One of our loan specialists will analyse your application and offer you the optimal grace period option given your situation.
If you’d like to cancel the mortgage, simply let your loan administrator know. They’ll then arrange for its notarised cancellation. A mortgage can also be assigned to e.g. the owner of the property, who in most cases is the borrower. If the mortgage guarantees all of the borrower’s claims, it can also be used in future to secure a new loan so as to avoid repeated notary’s fees. As such, if you plan to take out further loans at some point, it makes sense to keep your mortgage in place. However, if it only guaranteed the loan that’s just come to an end, you’ll still have to arrange another notarised transaction if you take out another loan.
If the loan the apartment is guaranteeing is repaid using money from the sale of the apartment or other money of your own, there are no obstacles to you selling the apartment. To do so, submit a signed application or Internet bank message to this effect, indicating your contract number, the amount being repaid and the date of repayment. You must also inform your loan administrator when and where the sale will be notarised, since a representative of the bank has to be present. The administrator will let you know the exact amount that needs to be repaid. If there isn’t enough money in your account to cover the amount on the date in question, your application will be annulled. In accordance with the law, the bank has the right to charge a fee for the early repayment of a loan, as set out in its price list.
In the case of loans with fluctuating interest rates, the interest rate is made up of the periodically amended base interest rate and the fixed risk margin. For the most part, the base rate of Euribor is amended every six months. When this occurs, the interest rate is also amended and interest is calculated on the balance of your loan according to the new rate. If Euribor goes up, the interest rate and your monthly repayments will go up as well, and vice versa. Your monthly payments will not change as soon as Euribor does, but a month later on the next repayment date. For example, if Euribor changes on 20 June, your new monthly repayment amount will come into effect on 20 July.
In a typical home loan contract, an interest margin is established to which six months’ Euribor is added. The value of Euribor is amended every six months. But if you want to fix the interest rate, a specific rate is agreed on which then remains unchanged for the period in question, e.g. five years. Once this period comes to an end, the initial interest margin + six months’ Euribor once again applies to the contract.
When filling in the loan application form, we recommend saying yes to receiving offers from Coop Kindlustusmaakler. If you do, then they’ll make you a variety of offers from different insurance companies straight away, i.e. in the course of your application. This will save you the time and hassle of having to ask all those insurers for offers yourself. Insurance policies tend to be entered into for a period of one year, at the end of which Coop Kindlustusmaakler then makes you another offer. If you take out a policy elsewhere, you’ll need to make sure yourself that it’s renewed and e-mailed to the bank (kindlustus@cooppank.ee).
The need for a EIS guarantee will become clear in the course of analysing your application, and our loans specialist will outline the options available to you. If you already know you want to reduce the amount of self-financing you have to provide, you can mark a EIS guarantee as security in addition to your property on the application form. The loans specialist will then guide you on what to do next and what paperwork to provide.
Yes, unless otherwise agreed in your loan contract. In accordance with the law and the bank’s price list, an amount equal to three months’ interest during the period of fluctuating interest rates has to be paid to the bank, which is deducted retrospectively from the loan amount. We calculate this amount for you ourselves. You won’t be charged the fee if you inform the bank (in writing) of your intention to repay your loan ahead of time at least three months in advance. Any less advance notice and you’ll be charged the aforementioned fee, wherein the three-month period is counted from the day on which the application is submitted. If the relevant amount isn’t in your account on the day indicated in your application, you’ll need to submit a new application with a new repayment date. The three-month period will then start being counted again from the day on which you submit the new application.
Transfer the amount required to cover your monthly repayment to your home loan-linked account in Coop Pank by the due date set out in your contract (at the latest). The bank will deduct the repayment in the relevant amount from your account on the agreed date. We recommend having your income paid into Coop Pank, or else setting up a standing order (in an amount slightly higher than your monthly repayment) to transfer to your Coop Pank account. Don’t forget that whenever Euribor is amended, your repayment amount will also change.
When you apply for a home loan you should bear in mind that you’ll have to cover the cost of an expert assessment of the property and pay a loan contract fee, the state fee for establishing a mortgage and notary’s fees. You also need to take into account that you’ll have to keep your home insured throughout the loan period. And if you make use of a EIS (former KredEx) guarantee as security, you’ll have to pay the fee for that as well.
If your contract was signed in Docobit (up to May 2023), you’ll find it by logging in at https://app.dokobit.com/. If it was signed in dSigne (since May 2023), you’ll have been sent an e-mail after signing the contract informing you that the contract was able to be downloaded from the portal within seven days. If you signed your contract by hand or digitally signed it and exchanged it with the bank via e-mail, please contact your loan administrator.
The loan amount we can issue you with depends on your household’s monthly income and obligations and the value of the property established as collateral on the loan. The quickest way of finding out the amount we’re willing to lend you is by completing a loan application – you’ll get our initial offer in a matter of seconds. The more precise the data you submit regarding your income and obligations and about the property you’re offering as collateral, the more precise our initial offer will be.
You can take a break from repaying your loan (also known as a grace period) if you need some short-term relief in regard to your monthly outgoings. Examples include when you have a baby, if you’re called up to do military service or if you take out a renovation or construction loan and want to redirect a few months’ worth of savings into that. But grace periods are most commonly sought when people lose their job, change jobs or are forced to miss work because they or someone in their family falls ill – in other words, when their income unexpectedly decreases. A grace period constitutes an amendment to your contract. Your loan administrator will analyse your situation and offer you the optimal option accordingly.
During a break from principal payments, all you have to pay us is the interest on your loan. If you take a complete break, the repayment of both the principal amount of the loan and the interest is deferred, and in the meantime you don’t have to pay us anything. Full breaks from payment are approved by the bank if your family’s income drops dramatically – generally when all of the earners in a family lose their jobs. However, you need to bear in mind that if the period of your loan isn’t extended, your monthly repayments will go up after both payment breaks.
This amount depends on the market value, location and liquidity of your collateral. As a rule, the minimum proportion of self-financing is 15%, but if you make use of EIS (former KredEx) guarantee you can reduce this amount to as little as 5%. Self-financing generally constitutes a financial contribution, but this can be zero if you have additional property. In this case, said property is counted as the part of the loan you’re self-financing.
Maaelu Edendamise Sihtasutus or the Rural Development Foundation (known by its Estonian acronym MES) issues co-loans to cover the cost of the self-financing part of ordinary bank home loans. These loans are designed for the purchase, construction and renovation of free-standing or semi-detached houses outside of built-up areas in Harju County (i.e. in places where there are fewer than 1000 residents).
Applying for a MES co-loan works as follows:
First, submit your home loan application to us here in Coop Pank.
If your application is approved, we’ll then make you a binding offer.
Next, you can submit a co-loan application to MES (the form for which can be found on their website at https://mes.ee/eluaseme-kaaslaen), accompanied by the bank’s offer.
MES will then decide whether to approve your application.
If your application is approved, submit confirmation of this to us.
We’ll then draw up a loan contract and sign it on our part.
MES will draw up their co-loan contract and sign it on their part.
We’ll arrange for the notarised transaction to be carried out (in which MES will also be involved) and the required mortgages will be established.
The loan amounts will then be paid out.
Finally, you start repaying the loans separately i.e. to us here in Coop Pank and to MES.

You can check your PIN at any time in the Internet or mobile bank, and there’s no limit on how many times you can check it – simply do so any time you need to remind yourself of it.
Viewing your PIN is entirely safe, since you’ll be asked to identify yourself again using biometrics or another means of authentication.
Note that you can change your PIN at any ATM provided that the machine’s operator enables this.
If you’ve lost your card or it’s been stolen, immediately block it in the mobile or Internet bank or call us on 669 0966. Let us know even if you’re not sure you’ve lost it – it can be blocked temporarily. To order a new card, call us on 669 0966 or send us a notification in the Internet or mobile bank. This will ensure that your credit card agreement continues on the same terms and conditions.
You can check and, if necessary, change your card limits in either the mobile or Internet bank.
In addition to your cash limits and payment for purchases, you can also set a limit on your contactless payments (up to €50) and disallow your card from being used to make online purchases.
If you set limits on your card, bear in mind that they should be as low as possible and that you only enable the functions you use on a daily basis. That way you’ll always be as well protected as you can be against card fraud. Besides, changing your limits in the mobile or Internet bank is so easy that you can do it in a matter of seconds any time you need to.
With a Coop Pank card you can withdraw cash from any bank’s ATM and from all 320 Coop stores.
Withdrawals are free of charge if you’ve joined our Rahn or Rändrahn plan. If you have the Rahn plan, you can withdraw up to €1000 per month free of charge anywhere in Europe.
With the Rändrahn plan you can withdraw up to €10 000 per month free of charge anywhere in the world.
Cash deposits can be made with a Coop Pank card at any Coop store.
With the Rahn or Rändrahn plan, cash deposits are free of charge and you can pay in up to €1000 a day.
You can use the contactless option to make quick and easy payments of up to €50 without entering your PIN or inserting your card in the terminal. All you have to do is tap your card against or hold it close to the terminal.
Contactless payments are safe: for security reasons, the bank will occasionally ask you to confirm a transaction with your PIN, even for smaller amounts.
You can make contactless payments anywhere, in Estonia or abroad – just look for the contactless payment sign on the terminal. The maximum amount allowed for contactless payments may vary from country to country.

If you’ve lost your card or it’s been stolen, immediately block it in the mobile or Internet bank or call us on 669 0966. Let us know even if you’re not sure you’ve lost it – it can be blocked temporarily.
To order a new card, call us on 669 0966 or send us a notification in the Internet or mobile bank. This will ensure that your credit card agreement continues on the same terms and conditions.
To change your credit limit, contact us and submit a notification in the Internet or mobile bank. If you want to change your monthly limit, cash limit or contactless limit, you can check and amend these yourself in the mobile or Internet bank. If you set limits on your card, bear in mind that they should be as low as possible and that you only enable the functions you use on a daily basis. That way you’ll always be as well protected as you can be against card fraud, and besides, changing your limits in the mobile or Internet bank is so easy that you can do it in a matter of seconds any time you need to.
Agreements can only be digitally signed by the company representative using Smart ID, Mobile ID or their ID card. You can check your PIN at any time in the Internet or mobile bank, and there’s no limit on how many times you can check it – simply do so any time you need to remind yourself of it. Viewing your PIN is entirely safe, since you’ll be asked to identify yourself again using biometrics or another means of authentication.
Note that you can change your PIN at any ATM provided that the machine’s operator enables this.
With one of our credit cards you get to choose how and when you repay the credit you’ve used. You can change how you go about it at any time, too, should you want or need to do so.
If you need to make a bigger one-off purchase or you’d like your credit card repayments to be divided up into equal parts, select instalments as your repayment method. Each of these fixed instalments will then be debited from the current account linked to your card on the 10th of the month. That way, you can use your credit card to pay off goods you’ve bought in parts, like hire purchase.
If you mostly use your card to buy flights and hire cars, you can choose to repay the entire amount you used the previous month. This amount will then be automatically debited from the current account linked to your card on the 10th of the month and you won’t be charged any interest.
If you’d rather decide for yourself when and how much of your credit to repay, you can opt to make repayments as you see fit – however frequently and in whatever amount you like. Only the interest that’s accumulated for the credit you’ve used is debited from your current account on the 10th of the month.
This means that all of the transactions you perform in a single month remain interest-free until the following month’s repayment date. For example, if you pay for something with your credit card on the 1st of the month, no interest is charged on that transaction for 40 days, since there are 40 days left until the following month’s repayment date. Whereas if you pay for something on e.g. the 20th, the interest-free period is 20 days.
A credit card can prove very useful when you’re travelling and need to hire a car or book a hotel room. Although you can pay for most things with a debit card, some merchants require a credit card.
The credit card gives you an opportunity, but no obligation, to use the limit in unexpected occurrences.
Moreover, using a credit card makes it easier for you to keep an eye on your spending if you want to keep track of specific types of transactions, e.g. subscription-based services which are charged monthly or weekly.

Fill out the simple application to transfer the salary to Coop Bank and forward it to your employer. In this way, next month's salary will already be received in the Coop Bank account, and you can set up your regular payments without any worries. You must add your new current account number to the application, which you can quickly find in our app, internet bank or from the back of your bank card.
You can also find the application in the internet bank by selecting "My bank" and "Income diversion".
To transfer subsidies, pensions or parental benefits to a new current account, change your data in the Social Insurance Board's self-service. The forms are also available on the website of the Social Insurance Board. Another option is to print out the form, fill it and bring it to our bank office.
To have e-invoices sent to the bank, log in to our Internet bank (online or via our app) and click on ‘Payments’ and then ‘E-invoices’. Next, click on ‘Order new e-invoice’ and search for the company you want to order the e-invoices from in the ‘Invoice issuer’ row. Add the number you’ll find on the invoice sent to you to the ‘Reference number’ row. Finally, set the payment limit and select the account you want to pay the e-invoice from. If the company you’re looking for isn’t on the list of companies issuing e-invoices, contact the invoice issuer directly. Some companies do issue e-invoices but don’t allow them to be ordered via banks.
Payments of up to EUR 100,000 are always processed instantly if possible.
If the payment cannot be processed as an instant payment, we will make it as a standard European or SEPA payment. Transfers between SEPA banks are made 5 times a day. A payment made by a Coop Pank client will reach another bank on the same day if it is made before 15:30. The time of receipt of the payment to the account in the other bank depends on the processing speed of that bank. You can find the payment processing times here.

Don't enter your card details or a security code you receive as a message on any website that doesn’t seem trustworthy. Likewise, if you receive a call or e-mail asking you to enter your card details, you’re probably being scammed.
Always read the content of any message you’re sent: if it refers to a transaction you yourself didn’t instigate, contact the bank immediately and close your card.
All Coop Bank cards come with the contactless payment option. You can use it to make quick and easy payments of up to €50 without entering your PIN or inserting your card in the terminal. All you have to do is tap your card against or hold it close to the terminal. Contactless payments are secure – for security reasons, the bank will sometimes ask you to confirm a transaction with your PIN, even for smaller amounts. You can make contactless payments anywhere, in Estonia or abroad – just look for the contactless payment sign on the terminal. The maximum amount allowed for contactless payments may vary from country to country.
Set use limits on your card (for both card payments and cash transactions) in the Internet or mobile bank. You can also set a monthly limit covering all of your card transactions. In the interests of security, we recommend setting your limits as low as possible based on your actual card use.
If you use our Internet bank, you can have your new bankcard posted to you. It will be sent (unregistered) to your home address or place of business. You can view your PIN in the Internet or mobile bank.
In order to be able to use a card that’s posted to you, you first have to activate it in the Internet or mobile bank (click on ‘My bank’ - ‘Cards’ - ‘Activate’). Business clients’ cards have to be activated by the company’s authorised representative. Never activate a card until you’ve actually received it. To activate a card in the Internet bank, enter the last four digits of the card number. Be sure to call us on 669 0966 (8:30-19:00 Monday-Friday) if a bank card you’ve ordered doesn’t turn up within a week or you’re unable to activate it.
Once your card has been activated, you can view its PIN in the Internet or mobile bank by clicking on ‘My Bank’ - ‘Cards’ - ‘Settings’. When you click on ‘View PIN’, you’ll be asked to identify yourself again using biometrics, Smart ID, Mobile ID or your ID card to ensure security. The PIN will then be displayed for 90 seconds.
In order to use the card, you need to activate it in your mobile and Internet bank. You can see your bank card's PIN code in the mobile and Internet banking system once the card has been activated.
For the best overview of card transactions, turn on notifications in the mobile app.
Please note that the first purchase with your new card must be confirmed with the PIN code for security reasons.

You can use Google Pay anywhere you see that contactless payments or Google Pay are enabled, both in store and online.
Your phone must have NFC switched on if you want to make contactless payments.
Hold your smart device against the payment terminal the same way you would when making a contactless payment with a card.
You can also use Google Pay in online stores and apps.
Tutvu tüüptingimustega here.

Coop Pank’s purchase insurance applies to any durable goods* bought from a physical or online store whose purchase price is from €100-2500. The excess you pay if you lodge a claim is €30.
*Durable goods are items for which the manufacturer foresees a long period of use:
mobile phones
tablets
laptops
clothes
shoes
electric scooters
precious stones and metals
leather goods
paintings
sculptures and more.
They don’t include e.g. used items, foodstuffs, motor vehicles, plants or animals. Note that for certain goods (such as technical equipment) there is a maximum compensation amount of €500. View the terms and conditions of purchase insurance here.
Since our purchase insurance partner is IF P&C Insurance AS, , you should report the incident* here so that your claim is handled as quickly as possible. Be sure to add the word ‘Coop’ to the policy field.
*By incident we mean an insured event, i.e. the sudden and unforeseeable destruction, damage or theft of the insured product. Losing a product or leaving it behind is not deemed an insured event.
Damage to property
Example: You buy your child a scooter using your Coop bankcard. They fall while riding it, breaking the bar and front wheel attachments. The insurance covers the repair costs, with you only having to pay the excess of €30.
Destruction of property
Example: The €450 mobile phone you’ve only just bought falls into the water when you’re fishing. There’s no way of restoring it, so the insurance covers the cost of replacing it to the same value, i.e. €420 (with the other €30 coming from your excess).
Theft
Example: While you’re on holiday, thieves steal everything from your car boot, including the new sunglasses you bought a month ago. Since they’re covered by purchase insurance, you get the original cost of them back minus the €30 excess you have to pay.
Robbery
Example: While at a nightclub, someone violently rips the handbag you bought just three months earlier out of your hands. The insurance covers the purchase price of the handbag, from which your excess of €30 is deducted.
New items for which the cardholder paid in full using a valid Coop Pank card and that cost from €100 to €2500 are insured. An insured event is any incidence of theft, robbery, sudden and unforeseeable destruction of or damage to an item purchased with the card which is not excluded by the insurance contract.
No more than €2500 will be compensated in the space of a year. The one-year period is counted from the date on which the card was issued. The sum insured for smartphones and mobile phones, tablets and laptops, photo and video cameras, precious stones and metals, fur items, paintings, graphics and sculptures is €500 per insured event.
The insurance doesn’t extend to products bought using hire purchase.
Yes, if the insured item can be repaired and doing so makes financial sense. Compensation in this case is based on the cost of the repairs, including necessary and reasonable transport costs. The entire purchase amount is compensated if repairing the item proves economically unfeasible. For example, it might make sense in certain cases to cover the cost of replacing a phone’s screen if the phone was dropped than to replace the phone as a whole.

You can set up automatic transfers and/or deposit money yourself in the following ways:
Round up payments with the difference being deposited in the Cash Drawer – for example, if you make a purchase of €4.60, you can pay €5.00 and have the leftover 40 cents transferred to the deposit.
Have a fixed amount deposited in the Cash Drawer from every purchase – if you don’t want to round up, you can choose a set amount yourself. For example, you can have 20 cents transferred to your deposit every time you perform a transaction from your current account.
Set up a standing order – you can choose a fixed amount to have transferred to the Cash Drawer, for example at the start of each week or month.
One-off deposits – if you’d like to add to your nest egg at any time, you can easily do so by making a direct transfer.
You can also choose how you make automatic payments into your deposit, with money being transferred from all transactions or, for example, only when you pay by card or from a combination of transactions and transfers that aren’t card payments. How you go about saving is completely flexible, and you can set it up (and change it) quickly and easily in our app. Payments into the Cash Drawer can also be made by third parties via a bank transfer on the basis of a payment order.
The savings in your deposit will earn 2% interest. We pay this out in accordance with our price list, which you can find here. In calculating interest we take as its basis the balance of the Cash Drawer at the end of each calendar day, the number of days the deposit has been maintained and the calendar year, which is considered to be 365 days. Interest is paid once a month. If the Cash Drawer agreement is terminated prior to the end of a month, no interest is paid for that month.

There are two limits on your bankcard: your cash limit and your payment limit. Cash is issued in line with your cash limit, and purchases are allowed in line with your payment limit. This might lead to a situation where you have enough money in your account, but because one of the limits has been reached, you can’t perform a transaction. You can change your limits in the Internet or mobile bank or at any branch.
No. Cash deposits are always a separate transaction and aren’t done at the same time as making a purchase. If you’d also like to purchase something, the person serving you will perform two transactions: the cash deposit and the purchase transaction. Please note that if you want to deposit a large quantity of coins in your account, the person serving you has the right to decline to do so if it’s likely to inconvenience other shoppers and generally affect store operations. In such cases we thank you for your understanding.

When registering as a My Alexela client, you immediately get a base-rate discount of 3 cents per litre on the price of fuel. Once you’ve earned five digital stamps, that rate goes up to 5 cents per litre. The advertised campaign prices apply to the campaigns.
In addition to permanent discounts on fuel, you also earn digital stamps (i.e. Alexela money) with every purchase. You can use these to pay for any Alexela products or services. For example, the bonuses you earn from fuel can be used to pay your electricity and/or gas bills or to buy whatever you want from Alexela cafés & stores. You can also exchange your digital stamps for a free hot dog or coffee, and you get a permanent discount of 15% on hot food, pastries and hot drinks in Alexela’s cafés & stores.
You earn digital stamps on every purchase. For every 10 litres (and kg) of fuel you buy, every 10-euro purchase you make in an Alexela café & store and every 10 euros paid for trailer rental, you earn 1 digital stamp. Plus, if you have a gas and/or electricity contract with Alexela, or a home charger contract for an electric car for personal use, you’ll be gifted 5 digital stamps every month. Purchase amounts are added together.

Activate your Säästukaart Pluss in whichever way suits you:
in the Coop Pank mobile app
in Coop Pank’s Internet bank
By texting the last four digits of your card number to 13014. Your PIN will be texted back to you.

Banknotes in euros or other currencies in use in Member States of the European Union may only be taken into Russia or Belarus for personal use. This restriction does not extend to the currencies of third countries.
In travelling to or returning from Russia or Belarus, cash in excess of 10,000 euros must be declared at Customs. More information about the declaration of cash can be found on the website of the Estonian Tax and Customs Board.
Banks are prohibited from accepting deposits of more than €100,000 from Russian and Belarusian citizens and residents. In terms of existing clients, this means that the account balance and value of deposits of such a client in the bank may not exceed €100,000 and that the bank may not pay the client interest on their current account balance and deposit if this means that the client’s assets in the bank would exceed €100,000.
This prohibition is not applied to citizens and residents of Russia and Belarus who hold the citizenship of a European Union Member State, a country belonging to the European Economic Area or Switzerland, or who hold a temporary or permanent residence permit in a European Union Member State, a country belonging to the European Economic Area or Switzerland.
Coop Pank AS suspended all payments to Russian and Belarusian banks on 8 April 2022. This restriction extends to all subsidiaries of Russian and Belarusian banks that may be registered or operate outside of Russia and Belarus.
Starting from 19 August 2022 Coop Pank AS no longer accepts payments linked to Russia or Belarus. This means that starting from 19 August 2022 it is no longer possible to receive payments in an account opened in Coop Pank AS initiated by:
Russian and Belarusian banks or other financial institutions or via the subsidiaries of these banks or financial institutions operating in the EU;
companies founded outside of Russia or Belarus but of which more than 50% of the owners are from Russia or Belarus; or
companies founded in Russia or Belarus via any other bank or financial institution.
Coop Pank AS may also decline to perform a transaction if it identifies a Russian or Belarusian party in the goods supply chain or otherwise involved in the transaction or if the final beneficiary of the goods or service is Russian or Belarusian.
As an exception, payments linked to Russia or Belarus will be accepted if they pertain to the national interests of Estonia or humanitarian reasons, such as benefits or pensions. We will also allow our clients, as an exception and for valid reasons, to accept payments related to exiting businesses linked to Russia or Belarus.
Citizens and residents of and companies registered in the European Union who have decided to continue pursuing business relations with Russia or Belarus must bear in mind that they are obliged to follow and comply with all of the sanctions imposed by the European Union. The most up-to-date overview of sanctions can be found on the European Union sanctions map.
Ukrainian citizens can open an account free of charge and no administration fee is charged on the account either. Furthermore, those who sign up to our Rahn Plan will have the monthly fee waived until the end of the year.
A Ukrainian citizen wishing to open an account must present one of the following documents:
Ukrainian internal passport, ID card, driving licence with a printout of the temporary protection decision, or
Ukrainian foreign travel passport (travel document), or
Estonian residence permit card.
To open an account just visit our nearest bank branch.
Estonian banks and bank services are functioning as normal, and the availability of cash is ensured. That said, everyone should have a small amount of cash to hand at any given time. A sensible amount would be enough to cover ordinary needs for a few days. We don’t recommend holding on to larger amounts of money in cash. The money that clients and companies hold in bank accounts is guaranteed, and there are specific plans in place in local banks to ensure their continued operation and the availability of money in various crisis scenarios. We also recommend familiarising yourself with the state’s guidelines on the website www.kriis.ee
EU Sanctions Map: https://www.sanctionsmap.eu/#/main
Webpage of UN Security Council: https://www.un.org/securitycouncil/sanctions/information
Webpage of Ministry of Foreign Affairs: https://www.vm.ee/rahvusvahelised-sanktsioonid
Webpage of Financial Intelligence Unit: https://fiu.ee/rahvusvahelised-sanktsioonid/rahvusvahelised-finantssanktsioonid
Webpage of U.S. Department of the Treasury: https://ofac.treasury.gov/sanctions-programs-and-country-information
Banks keep a constant and very close watch on economic, geopolitical and security developments in the countries they operate in. For banks here in Estonia that now involves keeping an even closer eye on things, but nothing all that different to our everyday work has arisen so far.
Take a look at this press release issued by the Bank of Estonia: "How does the war in Ukraine affect banking in Estonia?’".
Given the ongoing situation, we call on everyone to apply critical thinking to information they read online and to put their trust in reliable sources. Remember that scammers make the most of any situation – they play on people’s emotions to get them to make rash decisions and cheat them out of money. They might play up the risk of a cyberattack to scare you, or exploit your good side by pretending to represent a charity. Be on your guard, and think critically! More information about how to recognise scams can be found on the website of the Banking Association.

FAQ

Can I have the interest I’ve paid on my home loan deducted from my taxed income on my tax return?

What do I need to do to get a home loan offer?

How does transferring a loan over from another bank work?

How long are expert assessments of property valid for?

What can be used as collateral for a home loan?

What forms of income are taken into account when approving a loan?

If I work abroad, can I still get a loan?

How do I change my repayment date?

Can I repay my loan ahead of time?

Can I get a grace period, and if so, for how long?

What happens to the mortgage on my property when my home loan ends?

I want to sell the apartment that’s serving as the collateral for my loan. Can I?

What’s Euribor and where can I find it?

When is the Euribor rate amended on a loan?

Which date’s Euribor is fixed on the date of amendment of the interest rate?

When and how do changes in Euribor affect my monthly repayments?

Why have my repayment amounts changed?

What’s the interest margin dependent on?

How is the interest rate fixed?

When does it make sense to fix the interest rate?

Which loans can the interest rate be fixed on?

How long can the interest rate by fixed for?

How big is the fixed interest rate?

What fees will I be charged if I fix my interest rate?

What if I want to ‘unfix’ my interest rate?

How can I insure the assets I’m putting up as collateral on my loan?

How can I use a EIS (former KredEx) guarantee to secure my home loan?

Will I be charged a fee if I repay my home loan ahead of time?

Where can I see what my next monthly repayment will be?

Where can I find my repayment schedule?

How can I change the account from which my loan repayments are deducted?

How am I required to repay my loan?

What kind of fees do I need to keep in mind when taking out a home loan?

How can I contact my loan administrator?

Where can I find my signed loan contract?

Do I have to have an account in Coop Pank to get a home loan from you?

Can I get a loan even though I’m a pensioner?

How much can I borrow?

When can I take a break from my repayments?

What’s the difference between a break from principal payments and a complete break from payments?

How much self-financing do I need to provide?

I’ve set two properties as collateral on my loan but I’d like to get rid of the mortgage on one of them. How do I go about it?

What’s a MES co-loan?

Who’s eligible to apply for a MES co-loan?

Can I build or buy a home in a built-up area with a MES co-loan?

Kuidas saan taotleda MES kaaslaenu?

I’ve forgotten my PIN. What should I do?

I’ve lost my debit card. What should I do?

How can I change my card limits?

Where can I withdraw and deposit cash using my Coop Pank card?

What should I do if I notice a suspicious transaction on my bank statement?

How do contactless payments work?

I’d like to change how I pay off my credit card. What should I do?

I’ve lost my credit card. What should I do?

How can I increase/reduce the limit on my credit card?

What should I do if I notice a suspicious transaction on my bank statement?

I’ve forgotten my PIN. What should I do?

What does ‘flexible repayment options’ mean when it comes to Coop Pank credit cards?

What does “up to 40-day interest-free period” mean?

What does ‘annual percentage rate’ mean?

What happens to my credit limit if I close my physical card?

If I can start using credit as soon as I sign my agreement, why do I need to activate my physical card?

Why should I use a credit card to pay for things when a debit card works just as well?

Where can I see my credit card’s used credit limit and accumulated interest?

How can I transfer my salary or other income to my Coop Bank account?

How do I order e-invoices?

How do I cancel an e-invoice order?

Why doesn’t the bank always ask for my PIN2 when I’m confirming payments?

How can I use the ‘Money request’ function?

Is Coop Pank part of the SEPA direct debit system?

How fast are payments transferred in Coop Bank?

To which countries are payments restricted?

I made a payment to my account at Coop Pank and marked Coop Pank as the recipient. Why didn’t the payment arrive?

I have ordered an e-invoice and I did not pay an invoice from the e-invoice itself, now the e-invoice is marked as an unpaid invoice. How do I remove an e-invoice from the list of unpaid invoices?

My name has changed and payments made to me are no longer coming through. What do I have to do?

How do I save a defined payment?

How do I delete a defined payment?

How quickly will I get my new card?

Can I add my bankcard to Wallet or another smart device?

I’ve lost my credit card. What should I do? 

How can I increase/reduce the limit on my credit card? 